Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern your access to and use of SME Procure (the “Service”) provided by SME PROCURE LTD (company number 16982913), 220 Aztec West, Almondsbury, Bristol, England BS32 4SY (“we”, “us”). By accessing or using the Service, you agree to these Terms. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation.

2. The Service

SME Procure provides tools for procurement-related workflows, including (where enabled for your account) scoping requirements, coordinating teams and associates, and supporting bid-related activities. Features may change; we may add, modify, or discontinue functionality.

3. Accounts and eligibility

You must provide accurate registration information and keep your account credentials confidential. You are responsible for activity under your account. You must comply with applicable laws and any policies your employer or client imposes when using the Service.

4. User content

You retain ownership of content you submit (including CVs, documents, and profile information). You grant us a non-exclusive licence to host, process, display, and transmit your content as needed to provide the Service, including sharing with other users and organisations where the Service is designed to do so (for example, associate discovery and team building). You represent that you have the rights needed to submit your content and that it does not violate third-party rights or applicable law.

5. Acceptable use

You agree not to:

• Use the Service unlawfully or to harm others;
• Attempt to gain unauthorised access to systems, data, or accounts;
• Upload malware, excessive automated traffic, or content you are not entitled to share;
• Reverse engineer or circumvent security or access controls, except as permitted by law;
• Use the Service to build a competing product without our written consent.

6. Third-party services

The Service relies on third-party providers (for example authentication and cloud infrastructure). Their terms and privacy practices also apply. See our Subprocessors page.

7. Confidentiality and export

You may receive non-public information through the Service. You agree to protect such information in line with applicable agreements and law. You are responsible for compliance with export control, sanctions, and classification rules that apply to your use case.

8. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED POUNDS (£100) STERLING [adjust with counsel and any master services agreement], EXCEPT WHERE LIABILITY CANNOT BE LIMITED BY LAW.

10. Indemnity

You will defend and indemnify us against claims arising from your content, your use of the Service in violation of these Terms, or your violation of law, except to the extent caused by our fraud or wilful misconduct [review with counsel].

11. Suspension and termination

We may suspend or terminate access to the Service for breach of these Terms, risk to security, or legal requirements. You may stop using the Service at any time. Provisions that by nature should survive will survive termination.

12. Governing law and disputes

These Terms are governed by the laws of England and Wales, excluding conflict-of-law rules. Subject to mandatory protections that cannot be waived, the courts of England and Wales will have exclusive jurisdiction.

13. Changes

We may update these Terms. We will post the new version and update the “Last updated” date. Continued use after changes may constitute acceptance where permitted by law.

14. Contact

Questions about these Terms: legal@sme-procure.com